Course Description

Work experience is an integral part of the Support Specialist Certificate program. Students are placed in settings that utilize their technical, business applications, and interpersonal communications skills. Students will work 150 hours during the semester in a supervised on-the-job training experience. Students must meet with their academic advisor and submit a resume for review before enrolling. Group 2 course.

Credit Hours

3

Contact Hours

3

Lecture Hours

3

Required Prerequisites

27-30 hours in the Administrative Support Specialist Certificate and instructor permission.

Course Learning Outcomes

Knowledge:

• Relate CIT skills to the workplace.
• Identify "soft-skills" that are used in the workplace.

Application:

• Develop competencies in a professional setting.
• Evaluate the internship experience as an exemplar for the field.

Integration:

• Apply CIT skills in a professional setting.
• Reflect on the importance of professional etiquette.
• Recognize a professional organizational culture.

Human Dimension:

• Determine their role in an organization.
• Adapt to new environments.
• Apply soft skills when working with others.

Caring - Civic Learning:

• Work collaboratively with others to achieve common organizational goals.
• Recognize individual effort as a component to organizational success.

Learning How to Learn:

• Seek solutions to problems on their own.
• Evaluate one's own performance in light of one's expressed goals and learning outcomes.